MTN Ghana has come under fire from Kelvin Eko Baidu Taylor, CEO of Loud Silence Media, for abruptly ending its zone bundle promotion without giving clients adequate notice.
The With All Due Respect Anchor thinks the choice made by the telecom giants is bad for business and shows utter disregard for their loyal clients.
He claimed that MTN Ghana might have informed its customers of its decision to stop providing that service.
He said “Your Ghanaian customers of Zone Bundle need to be treated with respect and not like fools. If you have an internet offer you are turning off for whatever reason, you don’t do that abruptly, you serve notice and give reasons why the offer is being taken off because you have a contract with your customers”
He emphasized that the company shouldn’t assume it can survive if Ghanaians opt to switch to a rival network instead.
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